It's no secret that I love Twitter. OK, since I am on a campaign not to over use the word love, let's say that I am on Twitter a lot. Click on the little bluebird on the left to visit my Twitter page.
Earlier today I tweeted this:
I love using Twitter for customer service Q&A. Great companies are on Twitter. So, so ones are not. Bad companies don't even have website.
I am finding that more and more companies are using social media to answer questions, solve problems, and connect in a more personal way. Yes, there is a good deal of advertising and promotions going on, but I don't mind that when a group is also helpful. (Note, I do not follow companies who only post classified type ads. Never!)
Most large companies have excellent customer service departments; probably social media trained teams who watch for comments and questions posted. This gives a much more human feel to a large company. It helps me as a paying customer to be more comfortable shopping online and/or using their service.
Here are just a few of the ones that have answered my concerns via Twitter lately. I always like to give brownie points where deserved. Please click on the names to go to their Twitter account.
I'm sure there are others, I'll add more later. Now, one would think that something as simple as posting a 140 character statement would mean much? Who would have thought that actually paying someone to read tweets would be important to anyone's bottom-line? Me, that's who and thousands just like me. I told someone recently that I would not do business with anyone who isn't online in one of the social media programs. I don't trust people who don't have a website. Of course, Mr. Bruce and I do, but having an online presence is very helpful when we are choosing for a business.
I like doing business with small businesses also, especially those who are online and answer tweets, Facebook questions and email asap. Don't you?